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Privacy Policy
Date of last update: 13/08/2024
01. Who are we?
As part of your browsing on the https://www.lecomptoirdemathilde.com/fr/ site (hereinafter the "site"), you are asked to provide personal data about yourself. The purpose of this privacy policy (hereafter "policy") is to inform you of the conditions under which Le Comptoir de Mathilde (hereafter "Le Comptoir de Mathilde" or "we"), a simplified joint stock company, registered with the RCS of Avignon under the number B 499 664 464, whose registered office is located in Camaret-sur-Aigues, collects and uses your personal data.
As data controller, we process your data in compliance with the principles stemming from the regulations applicable to the protection of personal data, and more specifically Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such personal data, and Law No. 78-17 of 6 January 1978 on information technology, files and freedoms, as amended (hereinafter referred to as the "Regulations applicable to the protection of personal data").
02. Why is your data collected?
We process your personal data on the following legal bases:
1/ Processing based on the performance of pre-contractual measures or contractual obligations of Comptoir de Mathilde:
• Creation of a personal account for the purpose of making online purchases
• Execution of the order, including delivery
• The constitution of a customer file for the follow-up and the realization of the services,
• Customer service management: complaints, questions, etc.
• Provision of a form for becoming a franchisee
• Quote request form - business gifts
2/ Processing based on the legal obligations to which Le Comptoir de Mathilde is subject:
• Responding to requests for rights
• Management of requests from the courts / authorities
3/ Processing based on Le Comptoir de Mathilde's legitimate interest in guaranteeing the proper operation of the website:
• Cookies essential to the operation of the website
• Conservation of computer traces in order to prevent and detect security incidents
4/ Processing based on explicit consent :
• Sending promotions and offers by electronic means
• Organization of contests or other promotional operations
• Audience measurement: marketing cookies
• Management of user opinions, surveys and polls on site services or content
• Reminder of shopping baskets that have not been validated or paid for
03. What data is collected?
In the context of the above-mentioned processing operations, we collect the following categories of data:
- Identity (surname, first name)
- Contact details (e-mail address, telephone number)
- Date of birth
- Device identification data (IP address)
04. How long is your data stored?
Your data is stored for a period determined by our purposes and our legal, fiscal and accounting obligations.
05. Who may process your data?
In our capacity as data controller, we are the primary recipients of your personal data. Only authorized employees may have access to your personal data in the course of their duties.
In addition, we may share your personal data securely with third parties in the following situations:
- Your personal data may be communicated to our subcontractors, as part of the performance of a service essential to the provision of a service.
- Your data may be passed on to our partners.
When we use an external service provider, we will only disclose your personal data to them once we have obtained guarantees that they are able to meet our security and confidentiality requirements. In addition, through the implementation of contractual measures, we ensure that each service provider processes data solely for the purposes initially specified, and in strict compliance with legal obligations in terms of data protection.
In the event of a transfer outside the European Union to a country that does not have an adequacy decision issued by the European Commission, we take all necessary measures to ensure that the transfer of your personal data is properly supervised.
Your personal data may be communicated to any judicial or administrative authority, public body, auxiliary of justice, or to any person judicially empowered to receive this information in the event of a request (judicial requisitions or court orders).
06. How is the security of your data ensured?
We attach particular importance to the security of the personal data in our possession and implement the necessary measures to guarantee their effective protection. These measures are defined taking into account the nature of the data and the risks associated with processing.
07. What are your rights?
07.1. Your rights
In accordance with current data protection regulations, you have the following rights:
• Right of access
This enables you to obtain the personal data concerning you held by our departments, and to find out about the processing carried out.
• Right of rectification
This allows you to request the modification of inaccurate personal data concerning you.
• A right to erasure
This allows you to request the deletion of your personal data.
• A right to limit the processing of your personal data
This allows you to temporarily restrict the use of your data.
• A right to portability
This allows you to recover part of your personal data in a structured, commonly used and machine-readable format, or to request that this personal data be transmitted to another data controller.
• A right to object to the processing of your personal data
This allows you to object to the collection or use of your personal data, for reasons relating to your particular situation. In some cases, fields marked with an asterisk (*) will be required for the provision of a service.
• Right to withdraw specific consent
This allows you to withdraw your specific consent at any time, without affecting your access to our services.
• A right to define post-mortem directives
This allows you to define directives concerning the conservation, deletion and communication of your personal data after your death.
07.2. Exercising your rights
These rights may be exercised subject to compliance with the conditions required by the applicable regulations. To exercise your rights, you may :
• Fill in the form to exercise your rights :
The Personal Data collected on this form is intended for Comptoir de Mathilde and used to manage your requests to exercise law.
The legal basis for processing is the legal obligation (see article 6.1. c) of the European Data Protection Regulation. For any questions about the processing of your Data, you can contact our Data Protection Officer at rgpd@lecomptoirdemathilde.com. For more information, please see our Privacy Policy.
• Contact our Data Protection Officer by e-mail at rgpd@lecomptoirdemathilde.com
Please specify the details of your request:
• Your contact details ;
• The right you wish to exercise ;
• The scope of your request ;
• Any other information required to respond to your request.
All requests to exercise your rights must be accompanied by proof of identity. In case of reasonable doubt, you may be asked to provide proof of identity.
Once your request has been sent, an acknowledgement of receipt will be sent to you. You will receive a reply within one month of receipt of your request.
07.3 Making a claim
Following our discussions, if you feel that your rights with regard to your personal data have not been respected, you may lodge a complaint with the relevant French supervisory authority, the Commission Nationale de l'Informatique et des Libertés (CNIL) : https://www.cnil.fr/fr/cnil-direct/question/adresser-une-reclamation-plainte-la-cnil-quelles-conditions-et-comment